The online presence of Corey Foster

I’m sure most of you are familiar with the whole SunRocket collapse, but if not, you may educate thyself.

After my account was abruptly closed with SunRocket, along with all the other SunRocket customers, I decided that the best choice for replacement was Teleblend, the company that took over all of SunRocket’s gear and account information. It couldn’t be worse than the experience I had with SunRocket, right?  They have all the gear, all my info.  My SunRocket service worked great wile they were still in business.  It COULDN’T be worse, right?

[ sigh ]

Despite appearing like the best choice for my wife and I, Teleblend has been and continues to be an abysmal nightmare. It started with spotty service and now we have not had phone service at all for the past 3 weeks while we have waited on Teleblend to look into the issue. On one phone call to the Teleblend, said the CSR to my wife: “Don’t freak out, but you may have lost your phone number.” They have lost my local phone number to the fray, sighting that they “overlooked” many of SunRocket’s customers’ primary numbers as secondary, disposable numbers!  How can this happen?  The phone number that my pregnant wife’s doctors all have, the phone number that we have stored in countless accounts, with countless companies and organizations.  “Lost.”

A phone call today was the last straw. My wife was told that Teleblend “is extrememly backed up with service tickets” and that they should get to our ticket in another week or two, over a month since we first reported that we had zero service. As these smaller VOIP companies continue to collapse, Is this what we are all to expect from the VOIP providers that remain?

To top it all, according to the CSR my wife spoke to today, the accounting and billing departments of Teleblend have informed the support CSRs not to transfer calls to their departments because they, too, are backed up with billing disputes and refunds. No service for over a month means that Teleblend owes me, and many other subscribers, some cheese.

With Vonage recently settling a patent dispute with Sprint, my money is, literally, on them now. Wish me luck… or hope that I learn my lesson this time.